Need help?
We are always available for you - 24 hours a day, 7 days a week.
Do not hesitate to contact us.
You can reach us at:
📧 info@ortivia.com
Orders & Shipping
How long does processing take?
All orders are processed within 1–3 business days.
What is the delivery time?
Delivery takes 5–14 business days depending on your location.
Can I change my shipping address?
If your order hasn’t shipped yet, we’ll do our best to update your address. Contact us as soon as possible via our contact page.
Do you ship internationally?
No, we currently ship only to the United Kingdom.
Product & Fit
Do your shoes have arch support?
Yes! All our orthopaedic shoes include built-in arch support and orthopaedic insoles.
Are Ortivia shoes suitable for wide feet?
Yes, many models offer extra space and flexible materials to accommodate wider feet.
Can I use my own insoles?
Yes, most Ortivia shoes have removable insoles and work great with custom orthotics.
What conditions are Ortivia shoes good for?
They help with plantar fasciitis, flat feet, bunions, heel pain, knee issues, and back pain.
How do I choose the right size?
Refer to the size chart on each product page. If in doubt, we recommend sizing up.
Returns & Exchanges
Can I cancel my order?
Yes, orders can be cancelled within 30 minutes of purchase.
Can I exchange my shoes for another size?
Yes, just reach out to us within 30 days of delivery to start an exchange.
How long does a refund take?
Refunds are processed within 3–5 business days after we receive and inspect the returned item.
Where can I read the full return policy?
You can find our complete return & refund policy here.
Tracking & Support
Where can I track my order?
You can track your order here.
My tracking hasn’t updated. What should I do?
Sometimes it can take a few days for tracking to update. If there's no change after 5 days, contact us.
What if my order arrives damaged?
Contact us right away with photos and we’ll arrange a replacement or refund.
